Disco_Destroyer
Trustworthy Freedom Fighter
Joined: 05 Sep 2006
Posts: 6342
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 Posted: Mon Feb 28, 2011 3:15 pm Post subject: Corporate Entities seemingly in bed with The Military |
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http://www.atkinsglobal.com/about_atkins/
http://www.ebooksolutions.tv/atkins/angles2-page18.html
Helpdesk Administrator @ Colchester Garrison? Hmmm?
http://www.atkinsglobal.com/careers/why_join_atkins/uk/search_our_jobs /index.aspx
| Quote: | Job Details
Helpdesk Administrator (Colchester)
Ref AM1136
World Region UK
Region East Anglia
Location Essex
Business Asset Management
Contract Type Permanent
Industry Asset Management
Discipline Helpdesk/Customer Services
Salary 15050 - 15050
Job Description
Atkins Asset Management Helpdesk handles calls from major Blue Chip companies and public sector organisations. As an operator you will handle inbound calls relating to our client’s properties, provide a professional customer service experience, collate and input data into our bespoke IT system.
The post-holder will report to the Senior Administrations Manager (Office Manager) and assist him/her in the management and control of the helpdesk.
The post- holder will provide customer interface for fault reporting, including recording of events and service failures, chasing completion of calls and liaising with contractors.
The post-holder will produce and circulate performance reports as required.
The post-holder will manage the register for all barrack damage and the distribution of barrack damage service records to all technical staff.
Excellent communication skills.
Requirements
Essential
IT literate, with Microsoft Outlook, Word, Excel and PowerPoint skills
Effective written and verbal communication skills
Good attention to detail
Excellent telephone manner
Desirable
Familiar with database applications (Maximo system would be desirable)
Previous helpdesk experience
Knowledge of the Colchester Garrison
Responsibilities
Contributing to the overall team performance through effective teamwork and mentoring
Assisting the Senior Administrations Manager and colleagues to meet individual and team objectives
Helping to identify process and system improvements
Providing effective customer service
Contributing to team performance against KPIs
Recording events and service failures to agreed standards
Production of all required reports to agreed timescales and quality
Update the Barrack Damage Schedule and produce the Monthly Visited Report
Develop robust relationships with representatives of customers and suppliers
Must satisfy MOD security clearance
Behavioural Competencies
Flexibility
Teamwork
Initiative
Planning and organisation
Rewards and Benefits
25 days annual leave
Flexible Annual leave scheme
Defined Contribution Pension Scheme
Employee Assistance Programme
Share Save scheme
Car Share Programme*
Sports and social events programme
Life Assurance Scheme
Discounted healthcare scheme
*Not applicable at all offices
Closing date for applications: Friday 11th February 2011 |
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